1.1 Product Availability

All products are subject to availability. Spike Gold reserves the right to limit quantities, discontinue products, or cancel orders at its sole discretion.

1.2 Pricing Policy

Gold prices are highly volatile and based on live market rates. Prices displayed on the platform may change without prior notice. The final payable price is confirmed at the time of order placement and payment confirmation.

1.3 User Responsibilities

Users agree to:

• Provide accurate and complete information.
• Maintain confidentiality of account credentials.
• Use the platform only for lawful purposes.

Any misuse, fraudulent activity, or violation of applicable laws may result in account suspension and legal action.

2.1 Information We Collect

We may collect:

• Full Name
• Contact Number
• Email Address
• Billing and Shipping Address
• Identification details (if required for compliance)
• Payment-related information

2.2 Purpose of Data Collection

User data is collected for:

• Order processing and delivery
• Customer communication
• Regulatory compliance
• Service improvement

2.3 Data Security

We implement industry-standard security measures to protect user data. Payment information is processed via secure and authorized payment gateways. Spike Gold does not store complete debit/credit card details on its servers.

2.4 Data Sharing

User data may be shared only with:

• Payment gateway providers
• Logistics partners
• Legal authorities (if legally required)

We do not sell or rent user information to third parties.

3.1 Accepted Payment Methods

We accept approved payment methods available on the platform, including debit/credit cards, online banking, UPI (where applicable), and digital wallet services.

Orders will only be processed after successful payment authorization and confirmation.

3.2 Order Confirmation

Upon successful payment, customers will receive order confirmation via email or SMS.

3.3 Non-Cancellation Policy

Due to the fluctuating nature of gold prices, confirmed and processed orders cannot be cancelled, modified, or refunded once price is locked.

3.4 Fraud Prevention

Spike Gold reserves the right to cancel any order suspected of fraudulent activity or pricing errors.

4.1 Secure Shipping

All shipments are handled by authorized and insured courier partners to ensure safe delivery.

4.2 Delivery Timeline

Delivery timelines may vary depending on customer location and logistics conditions. Estimated timelines will be provided at checkout.

4.3 Customer Responsibility

Customers must provide accurate shipping details. Spike Gold is not responsible for delays or delivery failures due to incorrect information.

4.4 Risk Transfer

Ownership and risk of products transfer to the customer upon successful delivery confirmation.

4.5 Damaged or Tampered Packages

Customers must report damaged or tampered packages within 24 hours of delivery with proper proof (photos/videos). Failure to notify within this timeframe may void claims.

5.1 Apple Pay Transactions

Payments made using Apple Pay are processed securely through Apple's payment authorization system. Spike Gold does not store Apple Pay card details or sensitive financial information.

5.2 Device & Eligibility

Apple Pay is available only on compatible Apple devices with Apple Pay enabled. Users must ensure their device and wallet are properly configured before initiating payment.

5.3 Payment Authorization

By selecting Apple Pay, users authorize the payment using Face ID, Touch ID, or device passcode authentication. The transaction is completed only after successful authorization.

5.4 Refunds for Apple Pay

If a refund is approved (where applicable under company policy), the refund will be processed back to the original Apple Pay linked card used during the transaction. Processing time may depend on the issuing bank.

5.5 Liability

Spike Gold is not responsible for issues arising from:

• Apple device malfunction
• Wallet configuration errors
• Bank-related transaction declines
• Apple Pay service interruptions

Users must contact their issuing bank or Apple Support for device or wallet-related issues.

Spike Gold Customer Support

Email: info@spikegold.com

Phone: +971 50 123 4567

Address: Deira Gold Souk, Dubai, United Arab Emirates